Business Support Specialist

Move forward as Business Support Specialist at DSV in Schiphol

Do your eyes light up at the word process optimization and do you enjoy working on business change management? We are looking for a new colleague who thrives on the combination of it support, providing internal/external training and implementing process changes. Are you the all-rounder we are looking for? Let’s move forward, together!

You get it done

As a business support specialist at DSV, your job contains a wide variety of tasks. You will either work alongside your five colleagues or independently on projects focused on process change or optimization. Additionally, you will be the first point of contact for new clients and colleagues regarding training, usage and configuration of DSV applications; you contribute to this.
How do you do this? At DSV, we use the tms Cargowise system, which is a key part of our organization. Through training, you will ensure new colleagues become fully proficient in using this program. Our wms also holds no secrets for you. You will handle the setup of the wms for our (new) clients and provide training and support to clients and colleagues on how to use the system. Do you have experience as a key user? That could be a valuable asset for the role of business support specialist.
In addition to daily operational tasks, you will also work on process changes and large-scale projects. Is there a new method we need to implement, or does a process need optimization? Thanks to your knowledge and expertise, you will be able to translate these needs into our DSV applications. Together with your team, you ensure a smooth workflow for both colleagues and customers. You achieve this by:

• working on process optimization for internal systems and applications (including tms Cargowise, wms, MyDSV);
• setting up new clients for the use of our applications and providing training and support;
• managing and implementing operational and/or commercial agreements, ensuring compliance;
• providing training to (new) colleagues focused on internal systems and processes;
• maintaining frequent contact with our global it department.

Your team stand out within DSV due to its informal atmosphere and the fact that it is spread across different DSV locations. This makes it important that you are willing and able to work independently. You excel at stakeholder management, easily picking up the phone to connect with stakeholders and navigating your way through Teams effortlessly.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

You have to enjoy digging for the solution; the answer will not come on its own,

says Ton van Belle, Senior Business Support Specialist.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• skilled in Excel, knowledge of EDI and strong analytical skills;
• higher professional education (HBO) work and thinking level;
• some work experience in sea freight, transport or logistics;
• excellent and customer-oriented communication skills in both Dutch and English;
• additionally, you are customer-focused, take initiative and can set the right priorities.

It all counts for this vacancy of business support specialist in Schiphol. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a competitive salary, tailored to the work experience and knowledge you bring to our team;
• 28 vacation days (based on full-time employment) and 8% holiday allowance;
• a nice bonus of 5%, in the form of a gratuity paid in November;
• support for personal growth and development through training via our DSV Academy and external  study opportunities in logistics;
• a favorable pension scheme, partially non-contributory with a 5% personal contribution;
• option for partial remote working, flexible working hours and an independent, versatile job.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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