Control Tower Assistant

Move forward as Control Tower Assistent at DSV in Dordrecht

For our division road, we are looking for the indispensable link between our customer and internal departments within DSV. You will be in daily contact with our international customers and act as their internal representative to our colleagues in planning (road transport) and cross dock departments. Experience a new adventure every day as a control tower assistant at DSV!

You get it done

Our European Control Tower is divided into various verticals, which are spread across DSV offices in Sevenum and Dordrecht. With your knowledge, experience and interests, you will play an indispensable role within the department of the vertical Logistic Service Provider in Dordrecht. Together with your team, you ensure a smooth customer implementation and further build the customer relationship: you make it happen.

How you do this? You always strive for the ultimate customer experience! At DSV, you are in contact with our international customers every day. You are their go-to person and ensure that shipments arrive at their destination on time and without any issues. You are the linchpin between our customers and colleagues. In addition, you ensure good communication in case of delays or problems and find the best solutions in consultation with your team and the customer. You achieve this by:

• maintaining close contact with customers and internal departments, including your colleagues from planning, sales, and cross dock;
• handling complaints or claims and processing the accompanying logistical administration in our system (Cargolink);
• proactively identifying process deviations, analyzing bottlenecks and ensuring a solution;
• further developing the customer relationship and recognizing business opportunities.

Your team stands out within DSV due to the overall winning mentality. We bring solutions and always finds the best possible transport solution for DSV's customers. We truly do this together as a team. Everyone within the team is there for each other!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

You are the indispensable link between the customer and the operational departments. A challenging role with never a dull moment,

says Menno Kortenoeven, Control Tower Senior Team Lead.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a passion for transport and logistics, which you can also convey this to others;
• at least 2 years of work experience in a similar role, such as customer service representative, transport planner, logistics coordinator or another customer-oriented function;
• social skills, a healthy dose of humor and you are not afraid to pick up the phone and talk to your colleagues and customers;
• a service-oriented mindset, you think in solutions, work well in a team, and only consider the job done when it's finished;
• good command of both Dutch and English, spoken and written.

It all counts for this vacancy of control tower specialist in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary, based on your skills, knowledge and work experience;
• plenty of free time, namely 28 vacation days (based on full time employment);
• a bonus! You will receive a 5% gratuity payable in November;
• the possibility to work from home for a few days, as long as the work allows it;
• encouragement for personal growth and education, through training via our DSV Academy and external (logistics) study opportunities. 

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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