Customer Care Specialist French

Move forward as a Customer Care Specialist at DSV in Tholen

Enchanté, we are DSV! For our Customer Care & Support Team in Tholen, we are looking for a dynamic customer care specialist, part time. Do you speak French, are you service-oriented and do you enjoy working for multiple client accounts? Then, we are excited to meet you and invite you to read this job vacancy. Let’s find out if we could be your perfect match?

You get it done

You are the first point of contact for French-speaking consumers. You interact with these customers via email, social media, or phone for placing orders, providing delivery times, or advising them on the best-suited products. And, this is just a small part of your daily tasks. The goal is always optimal customer satisfaction; you contribute to that.

How you do this?

Primarily by mastering the French language well and having a service-oriented work attitude. This is very important for performing this role effectively. Fluent in French but no customer service experience yet? Aucun problème! In our Customer Care & Support Team, you will find all the support needed to get you started in this job. Through training, you will learn more about our clients. Initially, you will be paired with a buddy for on-the-job coaching and gradually, you will independently support the French-speaking consumer with inquiries and order processing. Without a script, so you can be yourself and assist customers as best as you can in your own way. You achieve this by: 

• answering various customer inquiries, mainly by phone and also by email or social media; 
• performing administrative tasks, such as order processing, accounts receivable management, processing returns, answering financial queries and handling claims related to packages and products;
• personalizing customer product with branche logo or promotional text;
• providing advice to customers on the product range and alternatives.

Your team at DSV stands out for its team spirit, friendliness and international character!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

The joy of customer service and relationship management, but without the urge to sell. Just helping customers well and with pleasure, so they feel heard and welcomed,

says Amine Sbai, Team Lead Customer Care & Support.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a good command of the French language (C1), both spoken and written; 
• knowledge of computer systems; 
• MBO4 working and thinking level;
• solution-oriented and good at providing service.

It all counts for this vacancy of customer care specialist in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary based on your knowledge and experience € 2,550,-  -  € 2,650,- gross per month (based on full-time employment); 
• a part-time job 24-32 hours per week; 
• lots of vacation days, 28 (based on full-time employment) with the option to purchase more; 
• a friendly, fresh, and humorous team of 7 colleagues.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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