Customer Care Representative

Move forward as Customer Care Representative at DSV in Amsterdam

Customer service champion needed. Our key accounts in Amsterdam are eagerly waiting for you. For one of our VIP clients in the gaming industry, among others, we are looking for a customer care enthusiast. Someone with a strong personality and drive. With your knowledge of inbound and outbound logistics flows, you now best how to assist our key accounts with inventory management, order management and shipments to their clients. That is what you do!

You get it done

In Amsterdam, our warehouse is 50,000 square meters and here, we work together on the inbound and outbound of goods for our international key accounts. You are the go-to person for clients regarding questions and follow-up actions related to incoming deliveries, inventory management, claims, orders to be processed and arranging transport.

How you do this? In this role, you work closely with colleagues in our warehouse. As a result, you have a clear overview of current inventories and orders that need to be processed. Clients rely on you for order processing and further delivery to their clients. The inventory of our key account is delivered to our warehouse, where the products are registered. Is there an incoming order? Time for action! You ensure that the order is processed in our system and all the documentation is completed. Once the order is entered in our system, your colleagues from the warehouse will gather and pack all the items for further distribution. When the order is ready to be shipped, you keep a close eye on ensuring correct and timely delivery to the end customer. Any disruptions in the delivery process, such as inventory discrepancies or delivery issues, challenge you to find the most customer-oriented solution. You get this done by:

• managing order processing, invoicing and arranging transportation;
• identifying disruptions in the order of delivery process, trying to resolve them and timely contacting clients to inform the about delays of changes;
• compiling reports and informing key accounts about achieve kpi results;
• handling complaints or claims and escalating them to the relevant departments;
• working meticulously, keeping an overview of the entire process and closely collaborating with warehouse colleagues.

Your team consists of 17 colleagues and within our team you will find a high level of collegiality. We work hard, have a great sense of humor and having fun at work is one of our top priorities!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Together, we are responsible for proactive communication to our customers. Customer-oriented and professional. That is what we do,

says Katherine Astapchick, Supervisor Customer Service.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• knowledge and expertise of inbound and outbound customer service processes, shipping terms, stock allocation and (basic knowledge of) customs matters;
• a sense of humor, a strong personality and a passion for the customer service profession;
• work experience in a similar role, such as a customer service position in a logistics environment (for example freight forwarder);
• naturally, you are customer-oriented, have strong communication skills and are proficient in both English and Dutch.

It all counts for this vacancy of customer care representative in Amsterdam. It is of course also important that you feel at home with us. That certainly goes well if you like to persevere, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is enterprising, competitive and always wants to grow as an organization. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

• a salary in accordance with the DSV Solutions collective labor agreement, ranging from € 2,586.41 to € 3,567.63 gross per month (based on full-time employment);
• a professional and informal work environment where your voice matters;
• 24 vacation days, 4 additional leave days (based on full-time employment) and 8% holiday pay;
• a favorable pension scheme, partly non-contributory, with a personal contribution of 5%;
• encouragement for personal growth and development through training via our DSV Academy.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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