Customer Service Representative

Move forward as Customer Service Representative at DSV in Maastricht Airport

Are you looking for a challenge with responsibility and room for your own creativity? Do you possess the right administrative and planning technical knowledge and a high level of customer responsibility?

You get it done

As a customer service representative, you are the first point of contact for various customers and internal departments. You ensure that the right data and schedules are available for the incoming, order picking, VAL, and outgoing processes in our warehouse. You’re on it.

How do you do this? Our goal is to meet all customer-specific agreements and preferences. To manage all of this, your team performs various administrative tasks and planning activities. You achieve this by:

• monitoring warehouse processes using our warehouse management system, keeping the customer and internal stakeholders informed;
• identifying disruptions, informing customers of potential delays/changes;
• acting as the first operational contact for assigned customers, then coordinating with your internal colleagues from various departments;
• handling and escalating customer escalations.

Your team stands out at DSV due to the diverse mix of international colleagues and a high level of collegiality. Everyone helps and teaches each other various tasks. We are hard workers and have a great sense of humor; workplace enjoyment is a top priority!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

What makes working as a CS enjoyable are the customer contacts, diversity, and the specific responsibility you have. Every day is different, making the role challenging and varied,

says Orvan van Gastel, Customer Service Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• extensive experience in a customer service environment, preferably within logistics;
• strong customer orientation and involvement;
• knowledge of Excel, MS Office, and warehouse management systems;
• good command of the Dutch and English language, both spoken and written.

It all counts for this vacancy of customer service representative in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary depending on the knowledge and experience you bring;
• a professional and informal working environment where your voice matters;
• 24 vacation days, 4 additional days off (ADV), and 8% holiday pay;
• a favorable pension scheme, with a part being premium-free and a 5% own contribution;
• access to knowledge and training through our DSV Academy. This way, you can grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Lynn Verheijen will answer all your questions via +31 (0)6 8348 6958 or lynn.verheijen@dsv.com.

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