Customer Service Warehouse & Distribution

Move forward as Customer Service Warehouse & Distribution at DSV in Dordrecht

From our warehouse in Dordrecht, we provide storage and further distribution of goods for our (international) customers. This storage and subsequent transport must, of course, be well managed and for this, we are looking for an energetic customer service representative. Orders from our customers are in your capable hands and together with your colleagues in our warehouse, you ensure optimal customer service. That is what you do!

You get it done

By being familiar with our customers' products and through close collaboration with your colleagues in the warehouse, you have an overview of the inventory. You meticulously process incoming orders in our systems (Cargowise and WMS) and ensure that your colleagues in the warehouse know which orders can be prepared for shipment. Of course, you already have the necessary documents ready, and you have arranged the further distribution of goods domestically or internationally down to the last detail. Everything to ensure our high level of customer satisfaction. You contribute to this.

How you do this? Naturally, you are in close contact with our customers, but you also work closely with your colleagues in the warehouse on a daily basis. This close cooperation is essential to ensure that orders are transported correctly and by the agreed deadline. For further distribution, you coordinate with our Road, Air & Sea Division, or you enlist the help of external carriers. Not only do you organize distribution from our warehouse, but you may also arrange transport to pick up shipments from our customers. Therefore, it’s useful if you are familiar with transport documentation. It also helps if you have knowledge of inventory management, so you know how to handle incoming shipments. You make sure the order processing and the entire distribution process run smoothly. You achieve this by:

• processing incoming orders, providing the necessary transport documentation, inventory management, and completing files through invoicing;
• organizing transport for outgoing or incoming deliveries, working closely with internal divisions and external carriers;
• supporting your colleagues in the warehouse by giving instructions regarding incoming/outgoing shipments;
• solving customer issues related to inventory discrepancies and damages in a customer-focused manner.

You’ll be working in a fun and active team of about 16 colleagues (8 office and 8 warehouse). Your workday? It starts sometime between 7:00 AM and 9:30 AM. Naturally, you will coordinate with your colleagues about your starting time, so the team is well-staffed to handle the workload. After all, good teamwork with a smile is the foundation of your team.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

The customer's goods are at the heart of our work. Together, we ensure that everything is transported from point A to point B in the right way,

says Dennis van der Lauw, Manager Warehouse & Distribution.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• motivation, willingness to learn and a strong work ethic are more important to us than formal education;
• at least some experience in warehousing, distribution and/or freight forwarding;
• a good command of both Dutch and English, as you will have frequent customer contact;
• some knowledge of Incoterms and customs regulations is a plus.

It all counts for this vacancy of customer service warehouse & distribution in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• 28 vacation days per year and 8% holiday allowance paid in May;
• 5% bonus paid in November;
• a favorable pension plan, partially premium-free with a 5% personal contribution;
• focus on your personal growth and development by providing training via our DSV Academy and external (logistics) study opportunities.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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