Import Agent

Move forward as Import Agent at DSV in Dordrecht

Have you been working as an import agent or forwarder for several years and are you looking for a more all-round job? Due to the departure of a colleague, we are looking for an import specialist. In this all-round position, you will be responsible for organizing import shipments for your national and international clients on a daily basis. From A to Z, you remain in the lead and maintain frequent contact with customers, carriers and shipping companies. Thanks to your well-organized workday and expertise, clients are in your capable hands, ensuring timely deliveries (LCL / FCL). That’s what you do!

You get it done

Thanks to your efforts and those of your 20 colleagues in the import department, you ensure that customers' import shipments are shipped and transported properly and on time. Delivered sustainably, at the right rate and of course according to customer agreements; you contribute to this.

How you do this? On average, around 100 shipments per person are processed each month. It’s hard work, but there's also a lot of fun at our import department. From Monday to Friday, you actively process bookings and from departure to arrival and delivery, you have total control. You must of course, because you are the first point of contact for customers. For questions, but also for issues related to deliveries. You are there for them! With your knowledge of T1 forms and customs clearance, you are well-versed in customs matters, at least you have basic knowledge in this area. Data processing is also part of the job because everything must be systemically well-organized and complete. Lastly, you also handle billing and invoicing, because all that hard work needs to be billed to the customer. You are the all-rounder who finds challenge in this job and you achieve this by:

• accepting and processing bookings, data processing and handling customer invoicing;
• checking documentation associated with the booking according to Incoterms and customer instructions;
• providing instructions to our customs department regarding the preparation of T1 documents and customs clearance;
• identifying delivery discrepancies and providing customers with updates on current shipments via phone and email;
• maintaining customer contact to proactively respond to needs, opportunities, and complaints.

Your team stands out within DSV as the largest department at our Dordrecht location. You will work in a fun and diverse team of 20 colleagues, where everyone is well-coordinated. This is why a team player is a welcome addition. Furthermore, you will find a lot of fun and enjoyment in the team, communication lines are short and it's okay if you still have things to learn. We are always looking for talent and ambition!

We are DSV, we grow

DSV is a global provider of transportation and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via warehousing and transport by air, sea, rail, courier or road.

Our operators are the full package! Since each team member is trained to be versatile, customers experience quick and efficient full-service assistance. From A to Z, we do it all,

says Aureo Ferreira, Manager Import Ocean.

In the Netherlands, we operate from over 20 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference.

You bring

• at least an MBO working and thinking level;
• several years of work experience in a role as a forwarder, import or export agent, freight forwarder, or logistics administrative assistant. Preferably, you have knowledge of LCL and FCL;
• proficiency in Dutch and English is a must, as this role involves a lot of (international) customer contact via email and phone.

It all counts for this vacancy of import agent in Dordrecht. It is also important that you feel at home with us. That certainly works well if you like to persevere, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• plenty of free time, namely 28 vacation days per year (for a full-time position) and 8% holiday allowance paid in May;
• a 5% gratuity paid in November;
• talent development, because we at DSV find personal growth and development important. To help you with this, you will have access to knowledge and training through our DSV Academy and there are external (logistics) study opportunities.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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