Manager, Senior Operations

Job Req Number:  94400
Time Type: Full Time

Job Title: Manager, Senior Operations 
Department: Scandinavian Full loads 
Reports To: General Manager 
Location: Immingham 

Job Purpose 

Lead and develop the team in delivering high service and operational efficience. Manage all aspects of operational performance to ensure the efficient and effective delivery of key performance indicators and customer service levels. This role is responsible for team leadership, operational excellence, budget management, and continuous improvement while promoting the company’s professional image and standards

Key Responsibilities 

• Set KPIs and develop solutions to achieve all operational targets. Focused on service, cost and efficiency
• Motivate, develop, and lead the operational team, ensuring they possess the necessary skills, knowledge, and attitude to drive productivity and accuracy. 
• Lead recruitment, onboarding, training, development, and disciplinary processes in coordination with HR, ensuring alignment with company standards and values. 
• Conduct regular performance reviews and actively implement the People Plan/appraisal system to support employee engagement and development. 
• Champion the company’s reputation by maintaining a professional approach and facilitating regular communication with teams through one to one management, briefings and updates on company developments. 
• Promote, support, and implement continuous improvement initiatives across the site. 
• Contribute to department budget planning and business objectives, ensuring targets are met or exceeded. 
• Drive efficiencies within the departments, with a focus on cost control and process optimisation. 
• Lead collaboration across departments

Senior Management Key Tasks 

• Produce weekly KPI figures and develop solutions to maintain target levels 
• Prepare and manage budget and forecasting reports. 
• Monitor and report customer performance metrics, including volumes, turnover, and gross profit. 
• Action Net Promoter Score (NPS) feedback and implement improvements. 
• Manage invoice controls and bad debt. 
• Maintain trailer balance per market and align market tariffs with current demands. 
• Engage with partners through regular meetings and collaboration. 
• Manage customer weekly forecasts and provide operational insights to support customer growth. 
• Work alongside the General Manager to support ongoing customer development initiatives. 
• Maintain control over Span Set usage and procedures. 
• Address and resolve client complaints in a timely and professional manner. 
• Monitor and control costs such as quay rent, trailer hire, empty running

Skills & Experience Required 

• Proven experience in a logistics management role. 
• Strong leadership and people management skills. 
• Excellent communication and stakeholder engagement capabilities. 
• High-level proficiency in reporting, budgeting, and data analysis. 
• Demonstrated ability to drive efficiency and continuous improvement initiatives. 
• Knowledge of freight, import/export operations, and market-specific logistics is essential. 

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now