Customer Service Agent, Domestic Tradeshow Shipping Department

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  

Read more at www.dsv.com 

Location: USA - Chandler, E. Palomino Dr. 

Division: Air & Sea 
Job Posting Title:  Domestic Tradeshow Shipping Department ​​​​​​​ 
Time Type: Full Time

Position Summary

The CSA is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Agents are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSA's are also responsible for accurate and timely order processing to support the efficient operation of the Domestic Tradeshow Shipping Department. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate, department and site-specific policies. *Note there are adjacent warehouse responsibilities tied to this position.

Essential Duties & Responsibilities

Customer Service Agent (CSA)

• Process and input all customer orders.
• Data entry of key information into DSV's logistics order platform.
• Work to secure transportation carriers to facilitate customer shipments, ensuring on-time pick-up and deliveries per customer requests. Obtain quotes, communicate all necessary key information to each carrier, tracking throughout and holding them accountable for communicated expectations.
• Generate all related paperwork and necessary information required for customer work order, tracking all orders for daily for status updates.
• Communicate with the customer and other partner suppliers of any activity concerning their merchandise.
• Ensure department expectations and standards are kept, as it relates to Data Entry, Communication, SOW Processes and all Procedures outlined by the Department Manager.
• Secure and confirm all associated charges on each order, billing per outlined SOW.

Customer Interfacing Activities

• Maintain a good working relationship with customers, and supporting suppliers by responding to all inquiries, securing key information needed regarding each event, shipment, other key pieces of information as they relate to a project or shipment assigned to you.
• Act as a liaison between the warehouse, accounting and other DSV departments as directed.

Warehouse Functions:

• Warehouse adjacent duties for incoming shipments in support of the department, separating, stacking, labeling.
• Must be able to lift and move boxes up to 30 lbs.
• Complete physical inventories as assigned, prepare pallets of boxes, shrink-wrap, label as directed.
• Assure that receiving counts match packing lists and purchase orders, piece counts.
• Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies.
• Ensure the accuracy of all receiving and shipping documents.
• Abide by all safety standards and rules of the facility, warehouse.

Data Entry

• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Parcel Tracking Data Entry

Communication

• Make & Answer telephone calls in a cheerful, courteous, professional, responding in a timely manner.
• Communicate not only with each customer, but other suppliers also working on similar project.
• Construct, forward and reply to emails with intelligent responses, providing direction and clear understanding of what is required.
• Utilize company IM (Instant Message) platform with co-workers and manager has needed to complete tasks.

MINIMUM Requirements | Education and/or Experience

• Must have a high school diploma.
• 1 year experience minimum in a Shipping/Transportation Customer Service-related capacity, having worked with customers, carriers. Must have an understanding of shipping, tracking, time-sensitive shipments, coordinating logistics of freight, carrier equipment.
• Typing speed between 40-60 wpm.
• Must be able to lift, move, stack, labels boxes up to 30 lbs., Prepare, wrap, label pallets.

Certificates, Licenses, Registrations or Professional Designations N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Intermediate computer skills.
• Proficient with MS Office Applications: Outlook, Excel, Word, One-Note
• Typing speed between 40-60 wpm.
• WMS functions

Language Skills

  English (reading, writing, verbal)   Business writing proficiency

Mathematical Skills

  Intermediate level to verify quantities of product, count inventory, or perform other duties   

  associated with handling, storing, and distributing client products.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.   Ability to perform duties with minimal supervision or guidance.
• Ability to multi-task
• Effective communication skills
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS

• 1-3 years experience in Shipping/Transportation Customer Service-related capacity, having worked with customers, carriers. Must have an understanding of shipping, tracking, time-sensitive shipments, coordinating logistics of freight, carrier equipment.
• Typing speed between 40-60 wpm.
• Must be able to lift, move, stack, labels boxes up to 30 lbs., Prepare, wrap, label pallets.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $18.50 - $25.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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