Administrative Assistant, Operations, Solutions

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Kempton Park
Job Posting Title: Administrative Assistant, Operations 
Time Type: Full Time

Tertiary Qualification(s)

Matric

Advantageous

A tertiary qualification in Logistics, Supply Chain Management, Transport management or in Administration Management.

Additional Computer Skills

 Proficient in Excel/PowerPoint for data management and reporting

Job-related Requirements

 2-5 years relevant administration experience, also incorporation customer service experience with regards to dealing with all levels of functions from clients (internal & external) within a Transportation environment.  Intricate understanding of synergies to be able to achieve the best output between DSV and their service providers.  Good understanding of retail, specifically within an Inbound, Outbound and Return processes and workflows including transportation requirements within a supply chain.  Sound and proven skills in organizing, directing, controlling & monitoring.  Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.  Focus on compliance levels with regards to documentation and controls  Must be able to build and maintain strong relationships with customers (internally & externally)  Must have the ability to handle conflict on a tactical and operational level.  Must be able to communicate effectively and efficiently with all levels of management.  Punctuality and good time management skills are essential elements for this position.  Very good analytical skills, and ability to think logically.

 Must be able to: 1. Work under pressure, focusing on assertiveness, forward thinking and being proactive in driving solutions.

                               2. Be self-motivated and take responsibility and accountability with a sense of urgency and attention to detail.

ADDED ADVANTAGES FOR THIS ROLE

 Retail delivery experience & understanding  Exposure to engaging and communicating with clients  Excellent reporting skills and communication skills  Meticulous attention to detail

JOB SPECIFICATION

MAIN PURPOSE OF THE ROLE

This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.

 Transporters deliverables / SLA management  Reporting to relevant stakeholders  Co-ordinating/Consolidating all the information from various transporters in a presentable manner.  Build and maintain a strong business partnership with the existing clients & transporters.  Auditing of POD documents for invoicing purposes  Consciously looking for value adding opportunities to improve current processes and deliverables as per KPI requirements.  Overall service and development within the transportation space  Good understanding of auditing and reporting.  Focus on mitigations and corrective actions to drive Carrier compliance as per KPI agreements.  Ensuring compliance with regards to documentation and validations.  Proactively driven to identify, action, and manage on KPI deliverables.

DUTIES & RESPONSIBILITIES

 Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner  Understand the Client’s customer requirements.  Develop a strong, trusting relationship with Carriers.  Deep understanding and execution of contractual SLAs & KPI’s  Proactively driven to identify, action, and manage POD documentation.  Adherence to Audit compliance and Adhoc requirements.  Maintain and update various Reports in line with KPI and contractual obligations.  Complete daily system checks to ensure all data to and from the Transporters system is working.  Ensure queries are managed daily and necessary escalation and issue resolution is addressed within SLA  Update reason codes for discrepancies.  Adhering to deadlines and turnaround times for feedback and reporting purposes  Have clear and consistent communication within the department to manage transporter compliance and to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations  Consistently reviewing data to identify areas of improvement or trends to support the overall services and development of the transportation product.  Supporting with document creation, job related SOP’s and work instructions.  Focus on compliance levels with regards to documentation controls

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

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