Customer Service Specialist, Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: ZAF - Port Elizabeth, Uitenhage Rd (Struandale Facility)
Job Posting Title: Customer Service Specialist, Operations 
Time Type: Full Time

SUMMARY

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals amnd initiaitives and cascaded down through the PE operations and VWSA Client. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Planning and dispatching of loads, including allocating Drivers to relevant routes
• Vehicle and load tracking
• Managing the POD processing as well as Driver Debriefing
• Monitoring fuel and Driver overtime cost s as well as ensuring vehicles are maintained and serviced
• Ensuring Client’s needs and expectations are consistently met within scope of the SLA
• Client interaction and issue resolution to ensure client satisfaction
• Delivering on client and internal requirements 
• Coaching and mentoring of team to achieve client objectives 
   

QUALIFICATIONS  

• Completed Matric / Grade 12
• Logistics Warehouse Management or equivalent quliafication (added advantage)

COMPUTER SKILLS

• Intermediate Excel Skills
• Transport tracking systems exposure

EDUCATION AND/OR EXPERIENCE

• At least 3 years logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and Milkruns.
• Prior Team Leader
• Experience in planning and allocation of loads as well as followups and tracking
• Experience in capturing POD’s and debriefing of Drivers 
• Experience in monitoring costs and overtime
• Experience in Driver and Vehicle management
• Excellent communication and relationship building skills 
• Ability to work under pressure and multi tasking 
• Coaching and mentoring skills
• This role will require working shifts, including night and graveyard shifts and is a non-negotiable. 
   

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

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