Key Account Manager, Account Management, Shenzhen

Job Req Number:  81516
Time Type: Full Time

 General Responsibilities:

Act as a senior staff member within the account management team to be responsible for business retention and development within assigned customers.

Detailed Responsibilities:

• Arrange regular external meeting with clients, create / update the SOP or contract with customers to ensure the operation / billing / reporting / KPI / D-Track / incident cases are done / settled timely under higher quality.
• Arrange regular internal meeting with KAM team & operation departments / finance department, create / update the IOP to ensure the rate review, operation procedure review, payment review, questions review… timely. Insure the requirements from customers are implemented.
• Final checking all reports / KPI / D-track & financial figures ( incl. analysis / optimization) before send to clients / overseas HQ / department head / line manages. Take responsibility of authenticity, objectivity, effectual on all data from DSV timely.
• Maintain or review the buying & selling with DSV overseas & operation department & customer timely. Have the knowledge on marketing change of rate or routing or service line or any other force incidents… send the correct notice to customer timely.
• Ensure the payment schedule under control, the A/R should be matched with DSV contract / agreements.

Communications

• Internal– products, sales, business development, business units, oversea network, finance and quality.
• External – Existing customers, potential customers

Education & Working Experience

• Bachelor Degree or above in related disciplines                                       
• 5+ years’ work experiences in same industry (air, ocean or logistics activities)
• International mindset, energetic & proactive
• Extrovert personality with strong relationship building capabilities
• Ability to define requirements, analyze facts, and determine relevant solution

Skills & Knowledge

• Good communication and organization skills
• Strongly sales oriented with excellent service etiquette;
• Cooperative, and real team player with broad business insight
• Self disciplined and good time management;
• Ability to define requirements, analyze facts, and determine relevant solution; Good command of Mandarin Software Skills
• Can use resources to achieve goals and objectives within Language Skills timeline, result driven;
• Industry knowledge for handling procedures of airfreight or sea freight by both import and export
• Skillful communication both internally and externally
• Good skill in computer use
• Good spoken & written English, and Mandarin

   Competency Requirements                   Desired Level*              

• Communication                                      L3 
• Customer Service                                  L3 
• Team Work                                            L3 
• People Management                            L3   
• Problem Solving                                   L3   
• Result Orientation                                L3  

L3.  – Stimulating others in the immediate working environment to demonstrate effective behavior, sometimes demonstrate exemplary role.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now