Operations 操作

General Responsibilities 主要工作职责 

• Be responsible for daily operation issues for Air Import or Export 

负责日常空运进、出口货物操作 

• Fully use communication skill to improve the service of our clients 

运用技巧与客户进行良好的沟通、以提高服务质量 

• Independent, professional and active working attitude 

具有独立的、专业的和积极的工作态度 

• Team spirit 

团队精神 

Detailed Responsibilities 具体工作职责 

• In charge of daily operational activities, liaise with local agents/carriers etc. to solve the basic problem independently. 

与地面代理、承运人等联系进行相关操作事宜，并能独立地解决基本问题 

• Report or Consult the problems from your leader for those you could not deal with. Do not hold anymore. 

及时上报问题或者向你的主管寻求解决方案，切勿滞留 

• Ensure to reply email, inquiries timely without any delays. Never put off the works today till tomorrow. 

当日事当日毕，保证及时回复邮件、询价等 

• Ensure outstanding / overdue / run off are processed promptly according to company’s KPI.  

保证“应收账款”/“超期未付款”/ run off 等及时处理并力求在合理指标内（与公司KPI要求的标准相比） 

• Ensure Friendliness, Hospitality & Loyalty to clients and buildup trust. 

以友善、亲切和忠实的态度对待客户、与之建立信任关系 

• Quality Control: ensure data input correctly, invoice issues effectively in your group. Check and Complete open files on weekly basis. 

操作质量掌控：及时准确录入系统信息、账单在有效时间内开出。 每周检查file并及时关掉 

• Ensure “Zero” defect service to achieve client’s satisfaction. 

力求“零”失误率、以最大限度达到客户满意度 

• Ensure company procedures, service standards are fully implemented and followed at all times. 

在任何时候都要保证按公司的操作流程和服务标准来完成工作 

• Close cooperate with other division like Customer Service, Sales, GTW and other branches etc. 

与其他部门比如客户服务、销售、GTW 以及其他分公司等保持通力合作 

• Maintain the positive team working spirit and working environments. 

保持积极的工作态度和环境 

• Other tasks assigned by superior. 

主管领导分配的其他工作