Business Development Manager, East Malaysia

Job Req Number:  94562
Time Type: Full Time

Purpose of Position
The Business Development (BD) role is responsible for developing new prospective customers with high potential by driving end-to-end and value-added solution selling across all products, while delivering a unique customer experience with a strong customer focus in East Malaysia.

Key Tasks

Sales Management

• Ensure compliance with all global sales policies, processes, and guidelines.

Customer Engagement

• Drive the growth of new accounts by fostering appropriate collaboration within the Sales team and across Product functions.
• Strengthen customer relationships through engagement with key stakeholders in the branch.
• Focus on selling end-to-end and value-added solutions across all products in alignment with strategic priorities outlined in the Account Growth Plan.
• Personally engage with all key decision-makers within the assigned business units.

Sales Planning

• Conduct cold calls and customer visits to identify and qualify leads, building a strong opportunity pipeline.
• Maintain existing accounts and develop new trade lanes to support business growth.
• Propose account targets, especially for new accounts not currently trading with the company, to drive new business growth.

Sales Review

• Attend bi-weekly review meetings.
• Review account pipeline (including ad hoc requests and RFQs), activities, and performance.
• Monitor and assess up-trading, down-trading, loss-making, and newly gained trade lanes on a monthly basis, taking corrective actions as needed.
• Ensure any concerns or complaints from assigned accounts are promptly escalated to the relevant stakeholders or departments.

Collaboration and Transparency

• Foster collaboration among all product departments within the branch.
• Ensure the New Account Growth Plan is well understood and supported across the branch.
• Use MS Dynamics for all opportunities, ensuring timely entry and accurate assignment of sales cycles, volumes, and gross profit data.

Processes, Risk & QHSE Compliance

• Ensure SLAs and SOPs are maintained on SharePoint/ShareDrive.
• Lead contract negotiations to secure optimal terms and conditions in line with company policy, and ensure all signed contracts and addendums are properly stored in the contract management system.
• Drive data quality improvements in MS Dynamics.
• Perform assigned tasks in alignment with DSV’s objectives and targets related to quality, health, safety, and environment, as documented on SharePoint.
• Follow all requirements as outlined in the QHSE policy.
• Ensure that daily activities support sustainability, health and safety, reduce environmental impact, support local communities, and minimize workplace incidents.

Experience & Education

• Degree in Business Administration, Economics, Marketing, or Logistics preferred.
• Minimum of 5 years in a sales role, preferably within the Logistics/Freight Forwarding industry.
• Fluent in English (written and spoken); proficiency in additional languages is a plus.
• Conversational proficiency in languages relevant to assigned accounts.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.).
• Ability to develop and maintain strong relationships with key clients in East Malaysia.
• Strong understanding of customer strategies, expectations, and constraints to tailor solutions effectively.
• Stay updated on market trends and industry developments specific to East Malaysia.
• Take ownership of account management, including performance, financials, and operational excellence.
• In-depth knowledge of local market dynamics and customer behavior in East Malaysia.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Self-motivated, proactive, and results-driven with a strong sense of ownership.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now