Service Delivery Manager

Número da Solicitação de Emprego: 89744
Horário: Full Time

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Your responsibilities:

• Work in Collaboration with geographically distributed teams
• Support coordination with the management and teams to align prioritization of the work, capacity, and capabilities
• Enable good collaboration and interface with other business and IT departments
• Advise best practices for prioritization, resources, and capacity management
• Proactively communicate with the Senior Management about progress, risks, and challenges and propose course of action and future improvements
• Prepare department reports and presentations of the deliveries for KPI tracking, monitor progress, and deliveries
• Support with high-level planning and assessments or new projects and prospects (presales)
• Support Service Owner activities for Lead Logistics Applications to comply and meet Global IT/Governance requests timelines
• Act as project/program manager for selected projects along with the technical leads

Our requirements:

• Understanding of the challenges faced within an IT organization of a large global organization
• Demonstrated competency in IT process and solutions delivery, requirements assessment, process improvement, project management and resource management
• Sound understanding of 3PL/4PL/LLP business processes and interdependencies
• Proven experience in delivering Digital Solution to organizations and customers in the Logistics/Transportation domain (e.g., TMS, EDI, etc.)
• Proven experience working in multiple project management methods (Agile, Waterfall, etc.) and managing complex global projects, programs, and pipelines
• Experience with Business Intelligence Tools, Reporting and Test Management
• Demonstrate Excellent Microsoft office package skills and collaboration platforms
• Ability to work in a diverse environment and culture
• Ability to move forward successfully with minimal direction: self-motivated & autonomous
• Capable of remaining professional & effective considering sometimes very stressful situations
• Excellent communication & interpersonal traits in the areas of presentation skills
• General degree with emphasis in IT, Engineering, Logistics/Transportation/Supply Chain Management or equivalent of minimum 6 years relevant working experience in similar role and industry
• Project, Program, Pipeline Management certification or minimum 5 years relevant working experience
• Fluent English knowledge in word and writing

What we offer:

• Permanent contract (with basic salary in 14 installments per year)
• Private medical care
• English courses - financial or co-financed by company
• Food allowance (EUR 9.60, per working day)
• Work schedule 35h/week
• Hybrid and flexible work (3 days in a week at the office)
• Comprehensive onboarding program
• Buddy­­
• Good access to public transports

DSV - Transporte Global e Logística 

A DSV é um local de trabalho dinâmico que promove a inclusão e a diversidade. Conduzimos os nossos negócios com integridade, respeitando as diferentes culturas, dignidade e os direitos dos indivíduos. Ao ingressar na DSV, você estará a trabalhar para uma das empresas com melhor desempenho no setor de transporte e logística. Você irá juntar-se a uma equipe talentosa com aproximadamente 75.000 colaboradores em mais de 80 países, trabalhando com paixão para oferecer ótimas experiências aos clientes e serviços de alta qualidade. A DSV aspira liderar o caminho para um futuro mais sustentável para nossa indústria e está comprometida em negociar respeitando os termos da natureza.

Promovemos a colaboração e transparência e esforçamo-nos para atrair, motivar e reter pessoas talentosas numa cultura de respeito. Se você é motivado, talentoso e deseja fazer parte de uma organização progressiva e versátil, apoiá-lo-emos nas suas necessidades para alcançar o seu potencial e avançar na sua carreira.

Visite dsv.com e siga-nos no LinkedIn, Facebook e Twitter.

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