Manager, Operational Key Account, Air & Sea

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Manager, Operational Key Account, Air & Sea 
Time Type: Full Time

Main Purpose of the Role

Supervising staff – Management of staff to meet daily / weekly / monthly metrics as well as management of office behaviour to maintain harmonious office environment. Driving profitability with clients, whilst adding value to the client’s supply chain and supporting with day to day requirements, offering tactical and operational support and various DSV product service offerings

Job Related Requirements

• Grade 12
• Minimum 10 years’ experience in ocean freight forwarding
• Minimum of 2 years supervisory or management experience
• Own Transport
• Ability to work overtime / after hours when required
• Ability to travel both locally and internationally
• Tertiary Qualification: B Comm Logistics (Advantage)

Electives

• Knowledge and understanding of Purchase Order Management and analyzing data
• Knowledge of current Incoterms
• Knowledge of international freight forwarding
• Excellent communication skills
• Good planning and self-management skills
• Knowledge of Hazardous/Dangerous Goods
• Strong analytical skills and ability to interpret data

Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
• Manage productivity daily / weekly / monthly
• Drive internal and external metrics daily / weekly
• Evaluate service levels weekly / monthly
• Manage profitability drive with operations
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Take operational meeting minutes and follow through to close out
• Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
• Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
• Compile and present Monthly Business Reviews
• Manage third party vendors to ensure KPIs are met

OTHER DUTIES

• Processing of ocean import shipments – end to end
• To drive metric performance both internally and externally with our customer
• To support sales in their objectives in achieving growth targets
• To support operations with queries and manage customer expectations
• Identify and target opportunities for improved efficiencies
• Identifying problems in a project design and evaluating alternative methods
• Monitoring credit notes
• Monitoring write-offs

SUPERVISORY RESPONSIBILITIES

• Directly supervising staff
• Controlling behaviour of individuals to maintain a harmonious working environment for all staff
• Giving verbal instructions to colleagues
• Directing others to repeat tasks not satisfactorily done
• To ensure accurate and timely reporting
• To identify improvements on processes within operations to drive efficiency
• To manage any new processes or system developments with operations
• To manage staff and career development to ensure the retention of key staff and their progress within the organization

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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