Customer Service Agent

Job Req Number:  88023
Time Type: Full Time

Main Purpose of Job: 

To meet and service customers’ requirements according to agreed SLAs effectively and in accordance with company quality procedures and statutory requirements. 

Key Tasks: 

• Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.  

• Updating / Verifying the DSV Order Management System with customer booking details . 

• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. 

• Effective monitoring to ensure deliveries are completed within the agreed timelines. 

• Ensure that all Delivering and Collection consignments are conforming to correct information.  

• Proactive problem solving with customers and colleagues when issues arise.  

• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. 

• Provision of PODs to meet customer requirements where necessary. 

• Provide KPI and reports both externally and internally where required  

• Resolve Credit Management Queries   

• General Day to Day administrative duties. 

Quality: 

DSV has a principal goal to improve quality, health, safety and environmental sustainability with our community. All employees must make an active effort to continue the momentum towards minimising work related injuries, illness and the possible impact on the environment.  They are required to stay committed to provide the highest quality of work to colleagues and our clients in a timely manner and in accordance with the principles of our management system standards of work and approved working standards. 

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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