Customer Service Specialist, XPress

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom the page, to find out more about DSV.

DSV are recruiting for Customer Service Specialist in Feltham.

This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key Tasks

• Timely and effective communication with Customers, partners &internal departments via e-mail & telephone. 
• Effective monitoring to ensure deliveries are completed within the agreed timelines. 
• Pro-active problem solving with customers and colleagues when issues arise. 
• Resolve Credit Management Queries where necessary. 
• General Day to Day administrative duties. 

Skills and Competencies

• Provision of PODs to meet customer requirements where necessary. 
• Provide KPI and reports both externally and internally where required 
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. 
• Ensure that all Delivery and Collection consignments are conforming to correct information. 
• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. 
• Updating / Verifying the DSV Order Management System with customer booking details. 

Skills and Competencies

• Be Customer focused with dedication in your service delivery to meet Customer needs. 
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary. 
• Be reliable with the ability to multitask and have strong problem-solving skills. 
• Strong attention to detail, accuracy and numeracy. 
• Excellent IT skills with the ability to learn new systems quickly as required. 
• Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner. 
• Knowledge of the freight transport industry.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here.
• Be part of a company that has strong company values, to find out more about DSV, including our Values, click here.
• In addition, we can offer access to a selection of employee benefits, such as:
  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  • Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
  • Salary Sacrifice Cycle Scheme
  • WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
  • LifeWorks app for access to cashback and discounts on high street and online brands.
  • Life Insurance and which includes access to expert probate support.
  • Eyecare Voucher Scheme

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact UKIErecruitment@dsv.com to discuss

DSV Careers

If you want to know a bit about DSV Careers, please see below.

Links:

   *Link 1 - https://www.youtube.com/watch?v=1QJLhUSBN_0

   *Link 2 - https://www.dsv.com/en/sustainability-esg

   *Link 3 - https://www.dsv.com/en/about-dsv

   *Link 4 - https://www.youtube.com/watch?v=SnMpG10Po3w